Plain box. No surprises.

Shipping & returns

Effective October 1, 2025 · Updated October 2, 2026

1. Who we are

This policy explains how ZubraCore4 (ZubraOfficial, operated by BNXN Industries MB) handles order processing, delivery and returns for products bought on zubracore4.com. By placing an order, you agree to the terms below.

2. Order processing

We process orders within 1–3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.

• You'll get an order confirmation by email straight away, then a shipping confirmation with tracking once your parcel leaves us.
• We may cancel or delay an order because of limited stock, suspected fraud or a breach of our Terms of Service. If that happens, we'll tell you and refund any payment.

3. Delivery times

Estimated delivery times after dispatch:

Destination	Delivery time
EU countries	2–5 business days
Rest of the world	7–14 business days

These are estimates. Courier delays, customs checks or events outside our control can add time. We ship with trusted postal and courier partners, including FedEx for the UK, US and Canada.

4. Shipping costs

Shipping is calculated at checkout from your destination and parcel weight, so you always see the cost before you pay.

• Free shipping (EU): one-time orders of €69.99 or more (for example, the Quad Pack) delivered to an EU country ship free. The €69.99 is counted after any discount code.
• Orders to destinations outside the EU, and subscription orders (which already save 17%), pay the shipping rate shown at checkout.

From time to time we may run other free-shipping offers. When we do, they'll be clearly shown on the website or in our emails.

5. Discreet packaging

Every order ships in a plain box with no product name or branding on the outside, and the product name never appears on your bank statement.

6. Tracking your order

Once your order ships, you'll receive a tracking number, the courier's name or tracking link, and an estimated delivery window. No tracking email after five business days? Write to ask@zubracore4.com with your order number.

7. Customs, duties and taxes

There are no customs fees on deliveries inside the EU.

Orders shipped outside the EU may be charged import duties, customs fees or local taxes by the destination country. These aren't included in our prices or shipping fees and are paid by the customer. We're not responsible for delays or charges caused by customs clearance, so please check your local import rules before ordering.

8. Lost or delayed parcels

If your parcel seems delayed or lost, first check the tracking link and contact the courier for the latest status. If the courier confirms it's lost, email ask@zubracore4.com with your order number and the courier's case reference, and we'll work with the courier to sort it out.

We can't be responsible for parcels the courier marks as delivered, or for incorrect delivery details entered at checkout.

9. Damaged or incorrect items

If something arrives damaged, defective or incorrect:

• Tell us within 48 hours of delivery.
• Include your order number, photos of the product and packaging, and a short description.

Once confirmed, we'll send a replacement or a partial credit, at our discretion. Claims made more than 48 hours after delivery may not qualify.

10. 21-day money-back guarantee

Changed your mind? Return unopened, sealed bottles within 21 days of delivery for a full refund of the price paid for those bottles.

• Email ask@zubracore4.com with your order number to start a return. We'll reply with the return address.
• Bottles must be unopened, with the seal intact.
• Opened bottles can't be returned, for hygiene and food-safety reasons, unless the item arrived damaged, defective or incorrect (see above).
• Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

All returns must be agreed with our support team first. Returns sent without approval can't be accepted or refunded.

11. Refunds

When your returned bottles arrive and pass our check, we'll confirm your refund by email. Approved refunds go back to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges, customs duties and import taxes are non-refundable. We may decline refund requests that are fraudulent, abusive or outside this policy.

12. Address accuracy

Please check your shipping and contact details before you pay. We can't be responsible for failed deliveries, lost parcels or returned packages caused by an incomplete or incorrect address.

13. Import restrictions

Some countries restrict imports of food products, including honey-based products. It's your responsibility to check your local rules before buying. We can't be held liable for orders seized, delayed or destroyed by customs because of import restrictions.

14. Contact

Questions about shipping, returns or replacements? Email ask@zubracore4.com and include your order number so we can help faster.

ZubraCore4 | ZubraOfficial, operated by BNXN Industries MB